Getting to care

Need a ride to your medical appointment?

If getting there is the reason appointments get missed, that is something we can fix. Eligible Medi-Cal members can get rides to and from covered medical, dental, behavioral health, and pharmacy visits at no cost.

See If I Qualify Call (858) 215-6887

$0 cost to qualifying membersCovered through Medi-Cal

A driver helping an older member out of a car at a medical clinic

What this usually feels like

Rescheduling care because there is no ride.
Buses that do not work with a wheelchair, a cast, or a newborn.
Long trips to a specialist in another city.
Getting to the pharmacy after a discharge and having no way there.

Formally, this service is Medical Transportation (NEMT / NMT). You do not need to know the program name to ask for help.

What we do

How Atlas helps

Better healthcare access for our members — powered by our partnership with Uber Health.

We arrange the ride

Trips to and from covered appointments are scheduled for you, including return trips.

The right vehicle for your needs

Wheelchair-accessible vans, gurney transport, or a sedan — matched to how you actually travel.

Paperwork handled

When a ride needs a provider form or plan approval, Atlas coordinates it instead of handing it to you.

Coordinated with your care

Rides are booked around the appointments your care team is already tracking.

Who may benefit

Who this is for

Transportation is a Medi-Cal benefit for covered appointments when you have no other way to get there.

Members without reliable transport
Patients with mobility needs
Anyone scheduled for ongoing treatment
Dialysis, infusion, and chemotherapy patients with recurring visits
Older adults and members with disabilities who can't drive
Members traveling to specialist or behavioral health appointments
Parents transporting children to pediatric or therapy visits
Members discharged from the hospital and returning home safely

What's included

Support for whatever you're carrying

From mental health and recovery, to relationships and medication, our behavioral health team provides personalized support for what you're going through.

Door-to-door pickup

Rides scheduled around your appointments, picking you up at home and returning you safely — no transfers, no guesswork, no missed visits.

Wheelchair & ADA accessible

Wheelchair-accessible and ADA-compliant vehicles available on request, with drivers trained to support members with mobility needs.

Real-time ride tracking

Live driver updates, ETAs, and secure messaging through our Uber Health partnership — so you and your care team always know the ride is on the way.

Easy multi-trip scheduling

Recurring appointments like dialysis, infusion, or therapy can be booked in a single request — set it up once and stop worrying about logistics.

$0 cost to members

Fully covered under your Medi-Cal plan with no co-pay and no per-trip limit when the medical need is established — getting there is never the reason you miss care.

Care team coordination

Your Atlas Health Group care team books, confirms, and monitors your trips — so the only thing you have to do is be ready at the door.

How to get it

Getting started takes one step

1
Ask about a ride
Start the eligibility check or call us with the appointment you need to reach.
2
We confirm the trip type
We determine which kind of transportation fits your medical and mobility needs.
3
We handle approval
Any required provider certification or plan authorization is coordinated by Atlas.
4
You get picked up
The ride is scheduled to and from your appointment, including recurring visits.

The formal programs are Non-Emergency Medical Transportation (NEMT) and Non-Medical Transportation (NMT). Trip eligibility, vehicle type, and advance-notice rules are set by your Medi-Cal managed care plan.

Who we help

You may be a good fit for this support if...

Frequent ER Visits or Hospital Stays

If you've been to the ER or hospital several times, we can help coordinate follow-up care, medications, appointments, and other support to help you stay well at home.

Pregnancy & Postpartum Support

Pregnant or recently had a baby? We can help coordinate your healthcare and connect you with additional support during pregnancy and after delivery.

Experiencing Homelessness or Unstable Housing

If you're without stable housing or worried about where to stay, we can help coordinate your care and connect you with available housing and community resources.

Coming Home After Incarceration

Recently released or preparing for release? We can help coordinate healthcare, medications, benefits, transportation, and other support as you transition home.

Rides at no cost

Let's make sure you can get there.

Answer a few short questions and a real person will follow up — or call us about an upcoming appointment.

See If I Qualify Call (858) 215-6887

For providers, partners & anyone who wants the details

Detailed program information

Medical Transportation (NEMT / NMT) — Non-emergency medical transportation for Medi-Cal members, scheduled around your visits and your needs. Powered by our partnership with Uber Health.

Improving Patient Outcomes

Don't let transportation stand between you and your health. We coordinate rides to checkups, prescription pickups, and treatment sessions so you can focus on getting better.

In-Home Care Coordination

Reliable transportation for your caregivers means consistent in-home visits, fresh and focused care, and no missed appointments due to logistics.

Streamlined Administration

We handle the scheduling, costs are clear upfront, and multiple appointments can be arranged through one request — no surprises, just reliable rides.

Real-Time Tracking

Text updates with driver details, live arrival times, and secure messaging through Uber Health — so you and your care team always know where the ride is.

Accessible Vehicles

Wheelchair- and ADA-accessible vehicles available on request, with multi-language drivers to make every trip comfortable and safe.

Care Team Oversight

Your Atlas Health Group care team monitors your trips in real time, ensuring you arrive safely and on time to every appointment.

The challenge, in statewide data

Sources: California Department of Health Care Services (DHCS), Medi-Cal, and CalAIM program data.

3.6M

Americans miss medical care each year due to transportation barriers

Source · CHCF: Getting to Care

Required

NEMT is a federally and state-mandated Medi-Cal benefit

Source · California DHCS

↓ No-shows

NEMT reduces missed appointments and avoidable ER visits

Source · BMC Public Health meta-analysis

How Atlas addresses it

Rides arranged by the care team

Our care managers schedule, confirm, and follow up on the trip — the member's only job is to be ready at the door.

We use the benefit the way it was designed

Non-emergency medical transportation is a covered Medi-Cal benefit with no co-pay. We make sure members actually get to use it instead of giving up on the appointment.

Right vehicle for the right need

Wheelchair-accessible vans, gurney transport, and sedan rides — matched to the member's mobility and the trip type so nobody arrives unable to be seen.

Other ways we help

All services