Member stories
Real people.Real results.
From the gate to a clinic chair in 24 hours
A 42-year-old releasing from state prison after seven years arrived with a 30-day psychiatric medication supply, a same-day PCP visit, and a bed in transitional housing — instead of a bus ticket to nowhere.
0 days without meds
90-day pre-release + 12-month follow
Housed in the highest-risk window after release
Two weeks after release from county jail — the window when returning to homelessness sends most people back inside — Rosa had a recuperative care bed, a Lifeline phone, and a Community Health Worker who answered every call.
Housed by Day 5
60-day intensive post-release
Diversion instead of detention
A 17-year-old facing a first felony charge was diverted into a coordinated treatment plan — trauma-focused therapy, school re-engagement, and family support — with charges dismissed at the 12-month review.
Charges dismissed
12-month diversion
A dual-status youth, one coordinated team
A 15-year-old crossing juvenile probation and foster care had been in three placements in six months. One care team synchronized the social worker, probation officer, and school — and she stayed put.
1 placement in 12 months
12-month coordination
From an encampment to a signed lease in 90 days
A 54-year-old living unsheltered for four years with schizophrenia and untreated hepatitis C moved from a riverbed encampment to a permanent supportive housing unit — with his medications, his cat, and his ID.
Housed on Day 89
90-day field engagement
Recuperative care after a psychiatric hold
Instead of a curbside discharge from a 5150 hold, an unsheltered woman with bipolar disorder went straight to a recuperative care bed and, from there, into interim housing with continuous behavioral health care.
0 curbside discharges
120 days of stepped care
Preeclampsia caught early — mother and baby home together
A 29-year-old Black birthing person with a prior severe preeclampsia history was screened, monitored, and hospitalized at the right moment — delivering a healthy baby at 37 weeks with no ICU stay.
0 ICU days
Prenatal to 12 months postpartum
Postpartum depression caught at the 6-week visit
A first-time mother screened positive at week 6, was in perinatal-specialized therapy by week 7, and was in remission by week 20 — the arc that keeps postpartum depression from becoming a postpartum crisis.
PHQ-9: 18 → 3
6 months postpartum
Eleven ED visits down to zero
A 67-year-old with CHF and diabetes had 11 emergency department visits in one year. After transitional care, home monitoring, and a fixed 7-day post-discharge follow-up, the next 12 months produced zero.
11 → 0 ED visits
12-month program
Breaking the sickle cell crisis cycle
A 24-year-old with sickle cell disease averaging a crisis every 6 weeks was matched with a hematology-integrated care plan, a pain contract respected across facilities, and a home hydration protocol.
Crises: 8/yr → 2/yr
12-month program
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